Best CRM for Electrical Contractors

Housecall Pro is the better pick for small residential electrical shops (1-5 techs) where customer experience and online booking are the priority. Its customer-facing tools are best-in-class: an online booking widget, automated reminders, a customer portal, and strong payment collection with financing integrations. Most shops are live within 24-48 hours.

It also includes built-in marketing automation — email campaigns and review requests — that Jobber charges extra for. If most of your work is inbound homeowner calls and your biggest challenge is looking professional and following up, Housecall Pro is a strong fit.

The watch-outs are real, though. The Android app is rated only 3.2/5, a meaningful gap from the iOS experience and a genuine risk for Android-heavy crews. Support is chat-first with limited phone support on base plans, and per-user pricing ($59-$299/user/month) gets expensive past 3-4 techs — exactly the point where Jobber starts to pull ahead.

FieldEdge is the option most contractors overlook. It makes the most sense for electrical contractors between 10 and 20 techs who have outgrown Jobber's scheduling simplicity but cannot justify ServiceTitan's cost and complexity.

Its standout is the best QuickBooks integration in its tier for job costing — critical for electrical contractors tracking material costs per job and protecting margin on larger installs. It also handles new-construction project workflows better than Jobber and includes pricebook and service-agreement management.

The trade-offs: there's no transparent pricing (reported around $100-$150/tech/month, demo required), a smaller community and ecosystem than Jobber or ServiceTitan, a mobile app that doesn't match Jobber's polish, and limited native marketing automation.

Workiz is worth a look if your electrical shop runs high inbound call volume and you want call tracking, recording, and an actual phone system bundled with scheduling — without paying for separate telephony. Its built-in phone system is unusual at this price point, and higher tiers add AI scheduling and an AI answering service to capture after-hours calls.

A free Lite plan (up to 2 users) gives it the lowest barrier to entry of any paid option, and it's a solid fit for service businesses with heavy call traffic.

That said, paid pricing ($187-$270/mo) is high relative to features for pure electrical use — Jobber typically delivers more for residential electrical at similar or lower cost. Workiz also has less depth in electrical-specific quoting and job costing and a smaller integration ecosystem, and it's better known in the locksmith and appliance verticals than electrical.

ServiceTitan is the only serious option for large electrical firms — think $5M+ in revenue and 20+ technicians with dedicated office and dispatch staff. Its pricebook management for flat-rate consistency, multi-option (good/better/best) estimate presentations, and deep reporting on technician performance and call conversion are genuinely best-in-class.

The catch is cost and complexity. Pricing runs roughly $245-$400/tech/month plus a $5,000-$50,000 implementation fee, putting Year 1 for 10 techs at $50,000-$70,000+. Onboarding takes 3-12 months, and electricians specifically report more complexity complaints than HVAC and plumbing users.

The ROI equation only works at scale: a 30-tech shop can see call-conversion and job-value gains that justify the spend. For anyone under $3-5M in revenue, the implementation burden and ongoing cost destroy the value proposition — Jobber at $249/month delivers 80-90% of the operational value.

BuildOps is purpose-built for commercial contractors — electrical, HVAC/R, and plumbing — rather than retrofitted from a residential tool. Its customer-hierarchy model handles multi-property commercial accounts natively, and it offers strong project management for commercial jobs running weeks or months plus service-agreement management with recurring billing.

It's relevant only if you're primarily commercial: managing property-management companies, large retail or industrial accounts, or multi-site service agreements at scale.

For residential or mixed electrical contractors — which is most contractors reading a 'best CRM' guide — BuildOps is the wrong tool. It's significant overkill, has enterprise contract lock-in with no transparent pricing, and carries a complex implementation comparable to ServiceTitan.